At Sophia Ottawa, we strive to process and deliver your orders quickly and efficiently. Below you'll find all the information about our shipping and delivery.

Delivery Areas

We ship to customers in Canada. If your country does not appear as an option during checkout, feel free to write to us at support@sophiaottawa.com to check whether we can arrange special delivery.

Shipping Methods

For shipments to Canada, we work with the following reliable carriers:

• Canada Post: Canada's main postal service, with national coverage.
• Purolator: fast and efficient delivery, both to homes and pickup points.
• FedEx: a flexible option with strong national and international coverage.
• UPS: an efficient parcel provider across Canada and internationally.

Shipping Costs

Shipping costs depend on the weight and destination of your order. At checkout, the system will automatically calculate the price based on your address and the selected carrier.

Free Shipping

We offer free shipping on orders above a certain amount. The minimum order value required for free shipping will be shown at checkout, where available.

Delivery Times

We are committed to delivering your order as quickly as possible. The typical timeframe is 5 to 11 business days, divided into the following stages:

• Order processing: 1–3 business days Includes order confirmation, any customization, quality control, and packaging.
• Shipping: 4–8 business days Varies depending on your location and the carrier's transit time.

Note: Timeframes may be affected during special campaigns or holidays.

Order Confirmation and Tracking

Once you place your order, you will receive a confirmation email. We process all orders within 24 to 48 hours (excluding weekends and holidays). Once your order has shipped, we will send you a tracking number so you can track your package on our Order Tracking page.

Undelivered Packages

If a package cannot be delivered due to an incorrect address or is not collected in time from a pickup point, return shipping costs and any other associated costs will be the customer's responsibility.

Delivery Delays

While we always aim to meet our delivery timeframes, delays may occur due to circumstances beyond our control (for example, weather conditions or carrier issues). In such cases, we will inform you as soon as possible and work to find the best solution.

Do you have a question about shipping or delivery? Feel free to contact our customer service team via our Contact page or at

📧 support@sophiaottawa.com